Research details
A service user evaluation of the services offered by the Health Access Team
Summary
Aims
To evaluate the views of Leeds Health Access Team for Asylum Seekers and Refugees clients to determine a client perspective on the service.
Methodology
Semi-structured interviews were conducted with seven asylum seeker clients.
Key issues
The evaluation assesses, illustrated by quotes, experiences of accessing services; the content of the appointment; social support; perceptions of what the service is doing well; and offers suggestions for improvements from the interviewees.
Conclusions
The Health Access Team is providing an accessible and highly skilled service that participants were very satisfied with.
Recommendations
Some recommendations are offered on improving access to the service, further research needs; and the role of multi-agency partnerships.
Further details
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